Last Updated: 08 April 2026
Effective Date: 08 April 2026
Company Name: Instazipp
Contact Email: support@instazipp.com

1. INTRODUCTION

Welcome to Instazipp (“Platform”, “we”, “us”, “our”). Instazipp is an online platform that enables users to purchase groceries, food items, pharmaceutical products, and other e-commerce goods.

By accessing or using the Platform, you agree to be bound by these Terms of Use (“Terms”). If you do not agree, please do not use the Platform.

2. PLATFORM ROLE

• Instazipp acts as a technology intermediary connecting users with third-party sellers, restaurants, pharmacies, and delivery partners.
• Instazipp does not manufacture or produce listed products.
• Responsibility for product quality, where applicable, lies with the respective sellers or partners.

3. USER ELIGIBILITY

• You must be at least 18 years old to use the Platform.
• By using Instazipp, you confirm that all information provided is accurate and complete.

4. USER ACCOUNT

• You may need to create an account to place orders.
• You are responsible for maintaining confidentiality of your login credentials.
• Any activity under your account is your responsibility.

5. ORDERS & ACCEPTANCE

• All orders are subject to acceptance by Instazipp.
• We reserve the right to cancel or refuse any order due to:
  • Product unavailability
  • Incorrect pricing
  • Suspected fraudulent activity
  • Failure to provide required documents (e.g., prescription)

6. PRICING & PAYMENTS

• All prices are listed in INR.
• Prices may vary and may differ from offline/store pricing.
• Additional charges such as delivery fees, taxes, or handling charges may apply.
• Payment must be completed before order processing (except where Cash on Delivery is available).

7. DELIVERY

• Delivery timelines are estimates and not guaranteed.
• Delivery may be handled by third-party logistics partners.
• Risk and ownership of products pass to you upon delivery.
• You are responsible for providing accurate delivery details and being available to receive the order.

8. CANCELLATION POLICY

• Orders can be cancelled only before they are processed or dispatched.
• Once an order is out for delivery, cancellation may not be possible.
• Instazipp reserves the right to cancel any order at its discretion.

9. REFUND, RETURN & REPLACEMENT POLICY

9.1 Grocery & General Products

• Returns/replacements are allowed only if:
  • Product is damaged
  • Product is defective
  • Incorrect product delivered
• Requests must be raised within [X] days of delivery.

9.2 Food & Perishable Products

• Due to hygiene and safety concerns, food items are non-returnable once delivered.
• Refund or replacement is allowed only if:
  • Item is spoiled
  • Item is damaged
  • Incorrect item delivered

9.3 Pharmaceutical Products

• Medicines and healthcare products are non-returnable except if:
  • Damaged
  • Expired
  • Incorrect item delivered

10. PHARMACY TERMS

• Certain medicines require a valid prescription.
• Users must upload a valid prescription when required.
• Instazipp reserves the right to verify prescriptions and reject orders if invalid.
• Instazipp does not provide medical advice. Users must consult a qualified medical practitioner before consuming any medicine.

11. USER CONDUCT

You agree not to:

• Use the Platform for illegal purposes
• Provide false or misleading information
• Abuse, harass, or harm delivery personnel or partners
• Attempt to disrupt or compromise Platform security

12. DISCLAIMER

• Product images are for illustrative purposes only.
• Actual packaging and specifications may vary.
• Product availability is subject to change.
• Instazipp does not guarantee uninterrupted or error-free service.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Instazipp shall not be liable for:

• Indirect, incidental, or consequential damages
• Delays caused by factors beyond control (weather, traffic, etc.)
• Issues arising from third-party sellers or partners
• Misuse of products by users

14. INTELLECTUAL PROPERTY

All content on the Platform, including text, graphics, logos, and software, is the property of Instazipp and is protected under applicable intellectual property laws.

15. TERMINATION

Instazipp may suspend or terminate your account if:

• You violate these Terms
• Fraudulent or suspicious activity is detected
• Required compliance documents are not provided

16. GOVERNING LAW & JURISDICTION

These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the courts in your operating city.

17. MODIFICATIONS TO TERMS

Instazipp reserves the right to modify these Terms at any time. Updated Terms will be posted on the Platform. Continued use constitutes acceptance of the revised Terms.

18. CONTACT US

For any questions or concerns regarding these Terms, please contact:
📧 support@instazipp.com