Last Updated: 08 April 2026
Effective Date: 08 April 2026
Company Name: Instazipp
Contact Email: support@instazipp.com

1. OVERVIEW

This Refund & Return Policy outlines the terms under which refunds, returns, and replacements are processed on Instazipp.

Due to the nature of our business (grocery, food, pharmacy, and e-commerce), different product categories have different policies.

2. ELIGIBILITY FOR REFUND / RETURN

Refunds or replacements may be provided if:

• The product is damaged at the time of delivery
• The product is defective
• The wrong item is delivered
• The product is expired (for groceries/pharmacy)

Proof (images/videos) may be required.

3. CATEGORY-WISE POLICY

🛒 3.1 Grocery & General Products

• Return/replacement allowed within [2–5 days] of delivery
• Product must be:
  • Unused
  • In original packaging

❌ Not eligible:

• Opened/used products
• Items without original packaging

🍔 3.2 Food & Perishable Products

(Following quick-commerce model like Blinkit/Zomato)

• No returns accepted after delivery due to hygiene reasons
• Refund/replacement only if:
  • Item is spoiled
  • Item is damaged
  • Incorrect item delivered

⚠️ Issues must be reported within 24 hours of delivery

💊 3.3 Pharmaceutical Products

• Medicines are non-returnable as per safety regulations
• Refund/replacement only if:
  • Product is damaged
  • Product is expired
  • Incorrect medicine delivered

❌ No returns for:

• Change of mind
• Opened medicines

4. NON-REFUNDABLE CASES

Refunds will not be issued in the following cases:

• Incorrect address provided by user
• Failed delivery due to user unavailability
• Delay caused by external factors (traffic, weather, etc.)
• Minor packaging damage not affecting product quality

5. CANCELLATION REFUNDS

• If an order is cancelled before dispatch, a full refund will be issued
• If cancelled after dispatch, refund may not be applicable

6. REFUND PROCESS

• Refunds will be processed after verification
• Approved refunds will be issued to:
  • Original payment method
  • Or Instazipp wallet (if applicable)

7. REFUND TIMELINE

• Refund processing time: 3–7 business days
• Bank/payment provider time may vary

8. FAILURE TO DELIVER

If Instazipp is unable to deliver your order:

• A full refund will be issued automatically

9. FRAUD & ABUSE

Instazipp reserves the right to:

• Reject refund requests in case of suspicious activity
• Suspend accounts involved in misuse of refund policy

10. HOW TO REQUEST A REFUND

To request a refund:

• Contact: support@instazipp.com
• Provide:
  • Order ID
  • Issue details
  • Supporting images (if required)

11. GOVERNING LAW

This policy is governed by the laws of India.